FAQ
FREQUENTLY ASKED QUESTIONS
PRODUCT INFORMATION
What products do you offer?
We offer wellness and comfort devices designed to support knee, leg, and foot relaxation for everyday home use.
How do I choose the right product for me?
Each product page includes detailed descriptions and usage guidance. If you need help choosing, you can contact our support team for assistance.
Do I need a prescription to use your products?
No. Our products are available for direct purchase and intended for adult home use.
Can I use your products if I have a medical condition?
If you have a medical condition or are unsure, please consult a healthcare professional before using any product.
SHIPPING & DELIVERY
Where do you ship?
We offer worldwide shipping using trusted delivery partners.
How long does order processing take?
Orders are usually processed within 1–3 business days after payment is confirmed.
How long does shipping take?
After dispatch, delivery typically takes 5–12 business days depending on your location and courier availability.
Will I receive tracking information?
Yes. Once your order is shipped, you will receive a confirmation email with tracking details.
Why is my delivery delayed?
Delays can happen due to holidays, peak seasons, customs clearance, or courier service disruptions beyond our control.
What happens if I enter the wrong address?
Please ensure your shipping address is correct at checkout. We are not responsible for lost or delayed packages caused by incorrect address information.
Do I have to pay customs or import fees?
Yes. Any customs duties, taxes, or additional fees charged by your country are the customer’s responsibility.
RETURNS & REFUNDS
What is your return policy?
Returns are handled according to our Return & Refund Policy. Eligibility depends on the product condition and return timeframe listed in that policy.
How do I start a return?
Contact our customer support team with your order number and reason for return. We will provide return instructions.
How long does a refund take?
Once your return is received and inspected, refunds are processed to the original payment method. Timing depends on your bank or payment provider.
PRODUCT USE & CARE
How should I use the product?
Please follow the usage instructions included with your product to ensure safe and effective use.
How do I care for my product?
Cleaning and care instructions are included with each product. Proper care helps maintain performance and durability.
Are your products medical devices?
Our products are designed for general comfort and wellness and are not intended to replace professional medical treatment.
PRIVACY & DATA
What personal information do you collect?
We collect information such as name, address, email, and phone number when you place an order, as well as technical data through cookies.
How is my information used?
Your information is used to process orders, provide support, improve services, and send updates if you choose to subscribe.
Do you sell my personal data?
No. We do not sell or rent personal information. Data is shared only with trusted service providers when needed to complete services.
Can I opt out of targeted advertising?
Yes. Depending on your location, you may have the right to opt out of certain data sharing used for advertising purposes.
What is Global Privacy Control (GPC)?
If your browser sends a Global Privacy Control signal, we treat it as a request to limit certain data sharing for that device and browser.
CONTACT & SUPPORT
How can I contact customer support?
You can contact us through the website contact form or by email support@caliviocare.com. Please include your order number for faster service.
How quickly do you respond?
We aim to respond within 24 business hours, Monday through Friday.